Terms & Conditions

These Terms & Conditions ("Terms") are a binding agreement between Arponia Ventures Pvt Ltd, having its registered office in Tamil Nadu, India ("Nagarva", "we", "us", or "our"), and you or the business you represent ("Customer", "you", or "your"). They govern your access to and use of the Nagarva white-label application and related services (the "Service").

1Acceptance of terms

By registering for, accessing, or using the Service, you confirm that you have read, understood, and agree to these Terms, our Payment & Refund Policy and Return Policy. If you do not agree, do not use the Service.

2The Service

Nagarva provides a software platform that delivers a branded business-management application (web and Android) to packers & movers and relocation businesses as a one-time purchase (no subscription). The Service includes features such as order and enquiry management, quotation and invoice generation, WhatsApp messaging, staff and attendance management, and reporting. We set up and configure your application with your branding and business details.

3Eligibility & account

• You must be at least 18 years old and authorised to enter into this agreement on behalf of your business.
• You agree to provide accurate, current and complete information during registration and to keep it updated.
• You are responsible for maintaining the confidentiality of your login PIN/credentials and for all activity under your account.

4Your responsibilities

• You are solely responsible for the lawful operation of your business and for all data, customers, invoices and content you create using the Service.
• You are responsible for the accuracy of your GST details, pricing, invoices and any tax or regulatory compliance arising from your use of the Service.
• You will not use the Service for any unlawful, fraudulent, or abusive purpose, or in a way that infringes the rights of others.
• You will not attempt to copy, resell, sublicense, reverse-engineer, or white-label the Nagarva platform itself to third parties without our written consent.

5Licence & intellectual property

We grant you a limited, non-exclusive, non-transferable right to use your branded application for your own business under your one-time purchase licence. The Nagarva platform, software, and underlying technology remain our exclusive property. Your business name, logo, and the data you enter remain yours.

6Your data

Each customer's application uses its own private, isolated database. We do not share your business data with other customers. Our handling of personal data is described in our Privacy Policy. You are responsible for obtaining any consents required from your own customers whose details you store in the Service.

7Fees & payment

The Service is provided for a one-time fee for your chosen plan (Basic, Growth, Pro or a custom plan), confirmed to you in writing before payment. There is no subscription, no recurring billing and no per-customer charge. All fees, taxes and refund terms are set out in our Payment & Refund Policy, which forms part of these Terms.

8Service availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or reasons beyond our control. We may modify or improve features over time.

9Suspension & termination

• You may stop using the Service and cancel as described in the Payment & Refund Policy.
• We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Service unlawfully.
• On termination, your right to use the application ends. We will make reasonable efforts to provide an export of your data on request within a reasonable period, unless prohibited by law.

10Limitation of liability

To the maximum extent permitted by law, Nagarva will not be liable for any indirect, incidental, or consequential losses, loss of profits, data, or business, arising from your use of or inability to use the Service. Our total liability for any claim will not exceed the total amount you paid to us for the Service.

11Indemnity

You agree to indemnify and hold Nagarva harmless against any claims, damages, or expenses arising from your use of the Service, your business operations, your data, or your breach of these Terms.

12Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance.

13Governing law & jurisdiction

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

14Contact us

For any questions about these Terms, contact us at hello@nagarva.in or on the WhatsApp number listed on our website.