Legal

Payment & Refund Policy

Last updated: June 2026

Nagarva is a one-time investment, not a monthly subscription. You pay once for your chosen plan and the application is yours — there are no recurring fees, no per-customer charges and no auto-renewals. This policy explains what you pay for and how refunds work. Nagarva is owned and operated by Arponia Ventures Pvt Ltd.

1What you pay for

Nagarva is offered as a one-time purchase per plan. Your payment covers branding and customisation of your application (your name, logo, colours, GST, UPI and bank details), the build and delivery of your web app — and, on higher plans, your website and Android app — together with your licence to use the Service. There is no monthly or annual subscription.

2Plans & pricing

We offer three plans — Basic, Growth and Pro — as well as custom plans built around your business. Higher plans add the official Meta WhatsApp API, automated order-status messaging, and automatic staff salary & attendance alerts. Pricing is not published on our website; we share a quote for the right plan when you contact us. The exact one-time amount payable is confirmed to you in writing before you pay.

3Payment methods

We accept UPI, debit/credit cards and net banking through a secure payment partner. Payments are processed securely and we do not store your full card details.

4Taxes & invoice

Applicable GST is added where it applies and shown clearly on your invoice. We issue a GST invoice for your payment to the email or number you provide at registration.

5Setup & customisation

Branding, configuration and the app/website build are carried out specifically for your business. Because this is bespoke work, once setup has begun the customisation portion of your payment is non-refundable, as it represents services already rendered.

6Refund eligibility

As Nagarva is a bespoke, one-time digital product, refunds are handled as follows:

Before setup begins: if you cancel before we have started branding or building your application, you may request a refund of your payment, less any payment-gateway charges already incurred.
After delivery / setup: once your branded application has been set up and delivered, the payment is non-refundable, as the product has been made available to you and is yours to keep.
Duplicate or erroneous charges: fully refundable when reported within 7 days.
Service we cannot deliver: if we are unable to provide the plan you paid for, you are entitled to a full refund of the affected amount.

7How to request a refund

To request a refund, contact us at hello@nagarva.in or on the WhatsApp number listed on our website, with your registered business name and payment reference. We will review and respond within 3 business days.

8Refund processing

Approved refunds are processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

9Cancellation & ongoing use

Because there is no subscription, there is no recurring billing to cancel and you will never be charged again automatically after your one-time payment.
Your application remains yours to use. Any optional future service (for example, additional customisation or new features) is quoted and agreed separately before any further payment.
Your business data stays in your own private, isolated database — it remains yours and is not accessible to other businesses, and not even to Nagarva.

10Chargebacks

If you have a billing concern, please contact us first — we will always try to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the matter is reviewed.

11Contact us

For any questions about payments or refunds, contact Arponia Ventures Pvt Ltd at hello@nagarva.in or on the WhatsApp number listed on our website.